Service Provider Terms and Conditions (Technicians)

Last Updated: January 31, 2026

These Service Provider Terms and Conditions (these "Provider Terms") govern your access to and use of the Arcane Platform as a service provider and form a binding agreement between you ("Service Provider", "Technician", "you") and Arcane Appliance Repair ("Arcane", "Company", "we", "us").

PLEASE READ CAREFULLY. These Provider Terms contain an arbitration agreement and a class action waiver in Section 20.

1. Independent Contractor; No Employment; No Agency

You are an independent business and independent contractor. You are not an employee, agent, partner, joint venturer, or fiduciary of Company.

You control the manner and means of performing Services, including your tools, methods, personnel, and business operations. Company does not control how you perform Services and does not provide training, uniforms, or branding requirements.

You are free to accept, reject, or cancel requests, subject to Platform access rules intended to protect Customers, the Platform, and payment network integrity.

Nothing in these Provider Terms obligates Company to provide any minimum volume of work, and Company makes no guarantees of demand, bookings, or earnings.

2. Service Delivery Structure; Merchant of Record

2.1 Merchant of Record

You are the merchant of record and the sole seller/provider of Services to Customers. You (not Company) are responsible for:

  • setting, displaying, and honoring your Charges and service terms;
  • performing Services safely and in a workmanlike manner;
  • all warranties and guarantees you offer (including any “90‑day warranty” displayed on the Platform);
  • parts and materials you supply or install (and any manufacturer terms);
  • all licensing, permits, and approvals required in each jurisdiction;
  • compliance with all laws applicable to your Services and marketing; and
  • all taxes and business obligations arising from your Services.

2.2 Customer Contract

Each transaction is a contract solely between you and the Customer. Company is not a party to that contract.

3. Platform Access; Eligibility; Onboarding Truthfulness

You represent that you are legally permitted to provide Services in each jurisdiction where you operate and that you will provide accurate information during onboarding.

You must not impersonate another person, misrepresent licensing/insurance, or use deceptive marketing claims.

4. Verification by Company Does Not Reduce Your Obligations

Company may request and review documentation (IDs, business info, licenses, insurance certificates, background screening where lawful, etc.) and may approve, deny, suspend, or terminate your access based on its review in its sole discretion.

Any verification is for Platform risk management only and does not reduce your obligations or create any duty by Company to Customers.

You must not state or imply that Company “guarantees,” “certifies,” “endorses,” or “warrants” you, your business, or your work.

5. Compliance; Safety; Customer Property; Communications; Data

You are solely responsible for compliance with all applicable laws, safety standards, and trade regulations, including consumer protection and advertising rules.

You must:

  • follow safe work practices and obtain required permits;
  • obtain Customer approval before additional work or price changes;
  • protect Customer property and appliances and exercise due care;
  • keep work areas reasonably clean and safe; and
  • use Customer data only to provide Services and for no other purpose.

You may communicate with Customers through Platform tools. Company may monitor communications for trust & safety, fraud, and dispute resolution.

6. Pricing, Estimates, and Disclosures (Anti‑Deception)

You are responsible for truthful pricing and representations. You must not:

  • advertise “guaranteed” outcomes unless legally required and provable;
  • make “fully vetted/background checked” claims unless accurate and properly qualified;
  • conceal mandatory fees you impose; or
  • use misleading “bait‑and‑switch” tactics.

You must clearly explain when an estimate may change after diagnosis and obtain Customer consent before additional charges.

7. Insurance; Claims; Risk Allocation

7.1 Required Insurance

You must maintain, at your own expense:

  • all insurance required by applicable law in jurisdictions where you operate; and
  • any additional insurance Company reasonably requires from time to time based on risk signals, claim history, or payment network requirements.

Company may require you to maintain commercial general liability coverage and, where applicable, automotive liability, workers’ compensation (if you have employees), and other coverages.

7.2 Proof; Lapse

Upon request, you must provide certificates of insurance and other proof of coverage. Failure to maintain required insurance is grounds for immediate suspension or termination.

7.3 Additional Insured / Waiver of Subrogation (Where Allowed)

To the extent legally permissible, you agree to name Company (and its affiliates) as additional insureds on your general liability policy upon request and to request waiver of subrogation where commercially reasonable.

8. Payments; Collection Agent Appointment; Remittance

8.1 Collection Agent

You appoint Company as your limited payment collection agent solely for the purpose of accepting payments from Customers on your behalf through a Payment Processor. Customer payment to Company (or its Payment Processor) is treated as payment to you, as applicable under law and payment network rules.

8.2 Payout Schedule; Methods

Company may remit amounts collected to you according to Company’s payout schedule and methods, which may change from time to time. Company may require you to maintain a connected payment account.

8.3 Deductions and Offsets

Company may deduct or offset from remittances amounts for:

  • Platform Fees (Section 9);
  • refunds/credits/adjustments (Section 10);
  • chargebacks, disputes, and associated fees;
  • taxes withheld if required by law; and
  • other amounts you owe Company under these Provider Terms.

9. Platform Fees; Lead Fees; Express Authorization; No Earnings Promises

9.1 Platform Fees

Company may charge Platform Fees including percentage commissions, lead fees, subscription fees, processing fees, cancellation/no‑show fees, and administrative/dispute-handling fees, as disclosed in the Platform or otherwise communicated to you.

9.2 Express Authorization and Consent

You expressly authorize Company to collect Platform Fees by deducting from remittances or by other lawful means. Company will disclose fee schedules in the Platform. Where required by law or payment network rules, Company will obtain your affirmative acceptance of fee changes.

9.3 No Earnings Guarantees

Company does not guarantee job volume or earnings. You acknowledge that any earnings examples are illustrative only and may not reflect typical results.

10. Refunds; Chargebacks; Disputes (Irrevocable Authorization)

You irrevocably authorize Company, in Company’s sole discretion, to issue refunds, partial refunds, credits, chargeback adjustments, or other payment actions to Customers on your behalf, and to recover all such amounts and related fees/costs by: (i) offsetting future remittances, (ii) debiting your connected payment account where permitted, and/or (iii) invoicing you, payable immediately upon demand.

You are solely responsible for the underlying customer issue giving rise to a refund/chargeback and for providing documentation requested by Company or the Payment Processor.

11. Reserves; Holds; Risk Controls

To protect Customers, the Platform, and payment network integrity, Company may (in its sole discretion) place reserves, delay payouts, require additional verification, limit access, or suspend/terminate your account based on factors such as refund/chargeback rates, complaint volume, safety risks, fraud signals, or compliance concerns.

12. Taxes; 1099; Business Records

You are solely responsible for all taxes related to your business and Services. Company may issue tax forms (including Form 1099) as applicable.

You will maintain accurate business records (invoices, authorizations, photos, parts receipts) sufficient to respond to disputes and chargebacks and provide them upon request.

13. Non‑Exclusivity; Subcontracting; Personnel

These Provider Terms are non‑exclusive. You may provide services through other channels.

You may use helpers/subcontractors at your own expense and risk, provided that anyone you bring to a Customer site complies with law and Platform policies. You are responsible for their acts/omissions and compliance.

14. Intellectual Property; Branding; No Apparent Authority

Company owns the Platform and all related intellectual property. Unless Company provides written permission, you may not use Company trademarks or branding in a way that suggests employment, agency, endorsement, or that Company is the service provider.

You must present yourself as an independent business and not as an Arcane employee.

15. Confidentiality; Data Security; Privacy

You will protect Customer information using reasonable safeguards and comply with applicable privacy laws. You will not sell Customer data or use it for unrelated marketing.

16. Suspension; Removal; Deactivation

Company may suspend or terminate your access at any time, with or without notice, in Company’s sole discretion, to the maximum extent permitted by law, including for safety risks, compliance issues, deceptive practices, excessive refunds/chargebacks, or customer complaints.

17. Indemnification; Duty to Defend; Cooperation

You agree to indemnify, defend, and hold harmless Company, its affiliates, and their officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Services; (b) your breach of these Provider Terms; (c) your violation of law; (d) disputes between you and any Customer; (e) your failure to maintain required insurance; (f) any refund/chargeback/dispute relating to your Services; (g) any injury, death, or property damage arising from your Services; and (h) your subcontractors or personnel.

Company may select counsel and control the defense. You agree to cooperate fully and to provide records and information requested for disputes, claims, chargebacks, and regulatory inquiries.

18. Disclaimers (Company)

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

Company does not guarantee demand, bookings, earnings, or that any Customer will pay or will not dispute charges.

19. Limitation of Liability (Company)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM OR THESE PROVIDER TERMS WILL NOT EXCEED THE PLATFORM FEES PAID BY YOU TO COMPANY IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

20. Dispute Resolution; Arbitration; Class Action Waiver

20.1 Informal Resolution

Before initiating arbitration, you agree to contact Company to attempt informal resolution by emailing legal@arcane-appliancerepair-bayarea.com.

20.2 Binding Arbitration; FAA

Any dispute, claim, or controversy arising out of or relating to these Provider Terms or the Platform will be resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules (or Consumer Rules if required). The FAA governs interpretation and enforcement.

20.3 Delegation Clause

The arbitrator shall have exclusive authority to resolve any dispute relating to interpretation, applicability, enforceability, or formation of this arbitration agreement.

20.4 Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

20.5 Opt‑Out (Optional)

You may opt out by emailing legal@arcane-appliancerepair-bayarea.com within 30 days of first accepting these Provider Terms.

21. Governing Law; Miscellaneous

To the extent permitted and not preempted by the FAA, Delaware law governs these Provider Terms.

If any provision is unenforceable, the remainder remains in effect.

22. Contact

Arcane Appliance Repair (a California company) Email: support@arcane-appliancerepair-bayarea.com Legal: legal@arcane-appliancerepair-bayarea.com Privacy: privacy@arcane-appliancerepair-bayarea.com Provider Support: providers@arcane-appliancerepair-bayarea.com DMCA: dmca@arcane-appliancerepair-bayarea.com Address: 8 The Green #24381, Dover, DE 19901

Service Provider Terms - Arcane Platform