Privacy Policy

Last Updated: January 31, 2026

This Privacy Policy explains how Arcane Appliance Repair ("Arcane", "Company", "we", "us") collects, uses, shares, and protects information when you use the Arcane Platform (website(s), apps, and related services).

This Privacy Policy is incorporated by reference into our Terms and Conditions and Service Provider Terms.

1. How Our Service Works

Arcane is an appliance repair service that arranges and facilitates repairs performed by qualified independent service professionals (“Technicians”). Technicians are independent businesses and the merchant of record for Services they provide. Arcane may facilitate payments on behalf of Technicians as a limited payment collection agent.

2. Information We Collect

2.1 Information You Provide

We may collect:

  • Account Information: name, email, phone number, password (hashed), and profile details.
  • Booking Information: service address, appliance/service details, images/videos, notes, scheduling preferences.
  • Communications: messages, emails, support tickets, and records of calls (where permitted).
  • Provider Information: business name, EIN/SSN (as required), license/permit info, insurance certificates, payout account details (tokenized through payment processors), background screening consents where applicable.

2.2 Information Collected Automatically

We may collect:

  • Device and Usage Information: IP address, device IDs, browser/app details, pages viewed, clicks, logs, and diagnostic data.
  • Cookies and Similar Technologies: cookies, pixels, and local storage.

2.3 Payment Information

Payments are processed by third‑party Payment Processors. We typically receive payment status, tokenized payment identifiers, and limited details necessary for dispute/refund/chargeback handling. We generally do not store full payment card numbers.

3. How We Use Information

We use information to:

  • operate, maintain, and improve the Platform;
  • facilitate bookings and communications between Customers and Technicians;
  • provide customer support, dispute intake tools, fraud prevention, and trust & safety;
  • facilitate payments, refunds, and chargeback handling on behalf of Technicians where authorized;
  • enforce our Terms, policies, and Platform integrity; and
  • comply with legal obligations.

4. How We Share Information

We may share information with:

  • Technicians to enable them to provide Services you request.
  • Customers as needed to complete a booking (e.g., Technician identity, business info).
  • Payment Processors to process payments and related actions.
  • Vendors/Service Providers for hosting, analytics, security, communications, and customer support.
  • Legal/Compliance to comply with law, enforce agreements, and protect rights and safety.
  • Business Transfers in connection with mergers, acquisitions, reorganizations, or asset sales.

We do not sell personal information in the ordinary course. We may share information for targeted advertising only if implemented and disclosed, and where you have applicable rights to opt out.

5. Cookies and Analytics

We use cookies and similar technologies for functionality, security, analytics, and performance. You can manage cookies through your browser settings. Some features may not work without cookies.

See Cookie Notice for additional information.

6. Data Retention

We retain personal information as long as reasonably necessary for the purposes described, including providing the Platform, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

7. Security

We use reasonable safeguards designed to protect information. No system is 100% secure; you use the Platform at your own risk.

8. Your Choices and Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information, and to opt out of certain processing (such as targeted advertising).

8.1 California (CCPA/CPRA)

California residents may have additional rights under the California Consumer Privacy Act (as amended). See US Privacy Rights Addendum for details and request methods.

8.2 Other US State Privacy Laws

Multiple US states have enacted comprehensive privacy laws. Where applicable, we honor those rights as described in the US Privacy Rights Addendum.

9. Children

The Platform is not directed to children under 13 (or other age as required by law). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when changes take effect.

11. Contact

Arcane Appliance Repair (a California company) Email: support@arcane-appliancerepair-bayarea.com Legal: legal@arcane-appliancerepair-bayarea.com Privacy: privacy@arcane-appliancerepair-bayarea.com Provider Support: providers@arcane-appliancerepair-bayarea.com DMCA: dmca@arcane-appliancerepair-bayarea.com Address: 8 The Green #24381, Dover, DE 19901

Privacy Policy - Arcane Appliance Repair