Pricing & Fees Disclosure

Last Updated: January 31, 2026

This disclosure explains how pricing and fees generally work on the Arcane Platform. It is provided for transparency and does not change the Customer Terms or Provider Terms.

1. Technician Pricing (Customer Charges)

  • Service pricing reflects the Technician’s rates for the type of repair, parts, and complexity involved. Technicians independently determine their service charges.
  • Any estimate may change based on diagnosis, required parts, and Customer approval.
  • Technicians must obtain Customer consent before additional charges beyond the agreed scope.

2. Platform Fees (Customer)

Arcane may charge Platform Fees for Platform-related items (e.g., processing, administrative support, rescheduling, cancellation, or dispute-handling). If Platform Fees apply, we aim to disclose them before checkout to the maximum extent practicable.

No hidden mandatory fees: If a fee is mandatory for a transaction, it should be shown before you confirm payment.

3. Platform Fees (Technicians)

Arcane may charge Technicians Platform Fees such as:

  • commission or percentage fees;
  • lead fees;
  • subscription fees;
  • processing fees (where applicable);
  • cancellation/no-show fees; and
  • administrative/dispute-handling fees.

Fee schedules are disclosed in the Technician experience or otherwise communicated. Where required, we will request affirmative acceptance of changes.

4. Refunds and Chargebacks

Refunds/credits and chargeback adjustments may occur in connection with disputes. Technicians authorize Arcane to facilitate refunds and recover amounts through offsets/holds/reserves as described in Provider Terms.

5. Contact

Arcane Appliance Repair (a California company) Email: support@arcane-appliancerepair-bayarea.com Legal: legal@arcane-appliancerepair-bayarea.com Privacy: privacy@arcane-appliancerepair-bayarea.com Provider Support: providers@arcane-appliancerepair-bayarea.com DMCA: dmca@arcane-appliancerepair-bayarea.com Address: 8 The Green #24381, Dover, DE 19901

Pricing & Fees Disclosure - Arcane